Frequently Asked Questions
Everything you need to know about our products, orders, shipping, and customization options. If you don’t find your answer here, our team is always happy to help.
Orders & Payments
You can place an order directly through our website by selecting your desired product, choosing any available options, and proceeding to checkout securely.
We only accept cash on delivery.
Orders can be modified or canceled within 12 hours of placement. Please contact our support team immediately for assistance.
Yes, you will receive an email confirmation or WhatsApp confirmation with your order details once your purchase is successfully completed.
Shipping & Delivery
Orders are typically delivered within 3–7 business days depending on your location and customization requirements.
We offer free shipping on orders above 4,500 PKR. Standard shipping rates apply below this amount.
Yes, once your order is dispatched, you will receive tracking details via email,WhatsApp or SMS.
Currently, we primarily ship within Pakistan. For international inquiries, please contact our support team.
PRODUCTS & CUSTOMIZATION
Our products are crafted from premium materials such as metal, wood, acrylic, and glass to ensure durability and elegance.
Yes, many of our items can be personalized with names, dates, or custom text. Customization details can be added at checkout.
While we aim for accuracy, slight variations in color or texture may occur due to lighting and material differences.
Yes, all wall art products come with mounting hardware and installation guidance.
RETURNS & SUPPORT
To be eligible for a return or Refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and purchase date should not be more then 15 days.
To start a return, you can contact us at arthecigna@gmail.com. If your return request is accepted, we will share you information as well as instructions on how and where to send your package. Customer will be responsible of parcel he/she sending us back. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at artthecigna@gmail.com
Customized products are non-refundable unless damaged or defective upon arrival.
Please contact us within 48 hours with photos of the damage, and we will arrange a replacement.
You can reach us via email, WhatsApp, or through the Contact Us page on our website.
Need More Help?
Still Have Questions? We're Here For You
If you couldn’t find the answer you were looking for, our support team is ready to help. Reach out to us anytime and we’ll respond as quickly as possible.
